Lori Ragsdell joined Virtus as Director of Claims in 2020. She leads the Virtus Claims Department, working with our clients to improve their claims management practices and risk management outcomes. Lori coordinates with clients, carriers and vendors to design claims programs, coordinate claim strategy sessions, address and resolve claim issues, provide claim oversight and consultation to help reduce overall claims costs. Lori's focus is to provide stellar client services with effective communications to bring claims to the best possible resolution. Training is an integral component of the claims management process which is put into practice daily to assist clients build their knowledge and comfort level with their program.Prior to Virtus, Lori was a Vice President, Sr. Claims Consultant for one of the world's largest insurance brokerage firms, where she worked with national and middle market accounts to develop and manage workers compensation and liability claims management programs for over two decades. This experience has provided clients multiple layers of cost savings by partnering to reduce the total cost of risk. Prior to that, she was Claims Manager for a large insurance broker, leading their claims team in developing and managing property and casualty insurance claims programs.Lori has lived in the Kansas City area for decades and is excited back and part of Virtus Insurance. In her time away from the office Lori enjoys time with her family, gardening, biking, taking long walks, cooking and traveling.